Generally speaking these are the current shipping times:
+Germany: 2-7 days
+Europe: 5-14 days
+Everywhere else: 2-7 weeks

Hey, Tze! is responsible for their processing time, timely delivery at the post office and an up-to-date estimation of the current shipping times. Anything beyond that (delay, wrong address entered by buyer, mistakes by the carrier) is out of their reach and not their responsibility.

Items are sent carefully wrapped and with sufficient padding.

If, however, your order still gets damaged during shipping, please contact me via an Etsy conversation as soon as possible so we can find a solution together.

For refunds please read Etsy's policies to know your rights:
https://www.etsy.com/help/article/5306

For buyers residing within the EU:
https://www.etsy.com/help/article/5452

Etsy's Buyer Case Resolution provides a list with requirements for returns/refunds:
https://www.etsy.com/help/article/4521

I accept returns when contacted within 14 days of delivery. For a full refund items must be returned to me in their original state within 30 days of delivery. Custom orders, unless faulty, are excluded from returns.
Shipping is not refunded, nor is shipping for returns. Tracking returns is recommended.

Changed your mind? Please cancel your order WITHIN 12 HOURS of purchase. Contact me if you miss the deadline.

PLEASE CHECK IF HEY, TZE! CURRENTLY SHIPS TO YOU.

If your country is currently on the list of unavailable destinations your order will be cancelled and refunded.

❌ COUNTRIES THAT CAN'T BE SHIPPED TO

NORTH, SOUTH AND CENTRAL AMERICA & THE CARIBBEAN
Cayman Islands, Chile, Cuba, Dominica, Dominican Republic, French Guiana, Guadeloupe, Honduras, Martinique, Nicaragua, Trinidad and Tobago

ASIA
Afghanistan, Iran, Israel, Palestine, Syria, Turkmenistan, Yemen

AUSTRALIA & OCEANIA
French Polynesia, New Caledonia

AFRICA
Libya, Mauritius, Réunion


EUROPE
Russia, Belarus, Ukraine